At GLORIFIEDMARY.com Limited ("GLORIFIED MARY"), we are committed to protecting the privacy and security of our customers and site visitors, including you. The GLORIFIED MARY team members are customers themselves, both of GLORIFIED MARY and other Internet sites. We therefore fully appreciate and respect the importance of data privacy and security on the Internet. We believe you should feel both informed and empowered when it comes to our handling and usage of your information. This notice therefore explains:
what information we collect when you’re using any GLORIFIED MARY website or app, or when you’re communicating with us;
how we may then use that information;
how we share that information;
what choice and options you have to control your information.
So you only need to look in one place to find out all you need to know, this notice covers all GLORIFIED MARY websites, apps and services. That includes the GLORIFIEDMARY.com site, all our international sites, the GLORIFIED MARY mobile site, the GLORIFIED MARY iOS and Android applications, GLORIFIED MARY Marketplace and its app (“Marketplace”), the GLORIFIED MARY Magazine and its app (“GLORIFIED MARY Mag”), GLORIFIED MARY’ platform technology, and all other GLORIFIED MARY websites, apps, developer platforms and other products and services (collectively “GLORIFIED MARY” or the “Services”).
Because we’re an online fashion destination, the wording does have to get a little technical at times. But we’ve done our best to try to explain things as clearly as we can. We’re unlikely to have done this perfectly though, so we’re always happy to take any questions, comments or suggestions relating to this notice. Just contact our Customer Service team if you’d like to discuss this with us.
What information do we collect about you, why do we collect it and what do we do with it?
We need to answer this question first at the headline level, before looking at specifics.
At the headline level, we collect two types of information:
“personally identifiable” information (meaning it can be used to specifically identify you); or
“non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique GLORIFIED MARY customer number).
When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “non-personally identifiable” on the other.
The easiest way to explain the specific information we collect about you is to look at every different point of interaction you may have with GLORIFIED MARY, as we collect different information at different points in your user or customer journey with GLORIFIED MARY. These interaction points include the following:
Browsing our site;
Saving an item;
Registering on GLORIFIED MARY;
Logging into GLORIFIED MARY once registered;
Making a purchase from GLORIFIED MARY (i.e. adding to bag, checking out and completing a purchase);
Contacting GLORIFIED MARY Customer Care, either about an order or for any other reason;
Using GLORIFIED MARY social media channels;
Clicking on GLORIFIED MARY banners, hyperlinks or plugins.
Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information:
the IP address of the computer or the proxy server that you use to access GLORIFIED MARY – this is personally identifiable information;
The type of device used to access our Services, your computer operating system details and settings, your type of web browser and your settings for that browser, the name of your ISP, (if you are accessing GLORIFIED MARY using a mobile device) your mobile device, your mobile operating system, your mobile device identifier provided by your mobile device operating system, and location data (if you have that functionality set up) and other general device or systems information – this is non-personally identifiable information;
statistical information and log data about number of visits to certain pages on the site (e.g. the home page); the pages you viewed and activities you carried out during your visit; the date and time of your visit; the duration of an individual page view, the paths taken by visitors through the site – this is also non-personally identifiable information.
If you are logged in on GLORIFIED MARY when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.
If you are logged in on GLORIFIED MARY or log in during that same visit, the non-personally identifiable information relating to that saved item will be associated with your account, so that it is then displayed in your ‘Saved Items’ list for the next 60 days or until you remove it from your ‘Saved Items’ list (if earlier).
Registering on GLORIFIED MARY: In order to place an order with GLORIFIED MARY, you need to create an account with us and become a registered user. It is not possible to place an order without being logged in on GLORIFIED MARY. To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information:
your email address;
your mobile phone number.
After you create an account and register with us, you can then choose to provide further information about yourself during the registration process (for example, your gender and location). We also provide the option to register for a separate GLORIFIED MARY Marketplace account, for which you must provide us with at least your name, email address and/or mobile number, and a password. Any further information you provide to us at this stage will also Directly Provided Data, all of which will be personally identifiable information.
When you create an account and register with us, GLORIFIED MARY will keep that Directly Provided Data for as long as you are registered with us, so that we can then use it to identify you by your GLORIFIED MARY profile, to operate all the systems (such as delivery systems) to enable you to place an order to purchase products from GLORIFIED MARY, and to offer you a personalized, relevant experience on GLORIFIED MARY.
Logging into GLORIFIED MARY: Once registered, if you wish to log in, you will need to input your email address and password again, which is Directly Provided Data and personally identifiable information. This will be matched to the up-to-date Directly Provided Data of the same type associated with your account to confirm your identity, and to enable you to place an order to purchase products from GLORIFIED MARY.
Purchasing from GLORIFIED MARY: To purchase products from GLORIFIED MARY, you will need to do the following:
click the relevant button on the site to add the product(s) to your bag – at which point our systems will collect this Directly Provided Data relating to the identity, size and other product attributes of the item(s) you’ve added, so the item(s) can then be displayed in your ‘Bag’ until the end of that visit. This is non-personally identifiable information;
be logged in (see above for an explanation of the information required to do that);
select certain options relating to the delivery of the products you wish to order – our systems will collect this Directly Provided Data relating to your delivery selections in order to be able to fulfil and deliver your products to you by your required delivery method, should you complete your order. This is non-personally identifiable information;
input certain details relating to your credit card, or log-in details for certain other payment systems, such as PayPal or Klarna. This Directly Provided Data will be collected by our systems, so we can take the required payment for the products you wish to purchase, should you complete your order. These details are personally identifiable information.
To complete your order, you finally need to click the relevant button to ‘Place Order’. When we have this Directly Provided Data, we will record the full details of the completed order in our systems for as long as you are registered with us, so we can (a) fulfil and deliver your order, (b) add it to your order history and have a record of your purchases in order to deal with any queries you may have or process any returns you may wish to make, and (c) include it within the financial records of our business transactions. This is all personally identifiable information provided by you.
Contacting GLORIFIED MARY Customer Care: if you contact our customer care department for any reason (for example when you submit a question using the Ask a Question or Help Form or if you communicate with us on Live Chat), irrespective of which of the available communication channels you use to contact us, we will record the contact and collect all applicable information relating to the contact. Details of the contact with you will be both Directly Provided Data and personally identifiable information, which we will then:
keep and use to help us categorise your specific question or contact, respond to it, and, if applicable, investigate, deal with and resolve any issue or incident, and
keep for so long as you are registered with us so we have a history of all of our communications with you, any issues you may have had with us, and what we did to resolve those issues or incidents, which we can then use to ensure that we deal with any further contacts appropriately.
Using or interacting with GLORIFIED MARY social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most like to be non-personally identifiable information but may also include personally identifiable information depending upon your settings with those channels.
Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites).
Finally, any additional information about you that you need to provide when you use a particular social media channel or app will be explained in the terms and conditions for that app.
Clicking on GLORIFIED MARY emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.We are constantly innovating to improve GLORIFIED MARY and the Services, which means we may create new ways to collect information from you. If we do, we’ll tell you about any new information we are collecting through updates to this notice.
How do we share the information we collect?
We are aware that it is GLORIFIED MARY that you are trusting with your information, not some other company. But, to be able to carry out our business, we do need to work with a number of third parties who are experts in their particular fields – after all, we’re good at what we do, but we’re not good at everything! We are very careful who we share your information with, but it is important that you understand when that sharing takes place and why, and that’s what this section explains. The limited instances where we may share your information include:
We share your information internally within the GLORIFIED MARY Group when required for our business to function: Like any big global business, GLORIFIED MARY is not just a single company, but instead is a group, made up of a number of different company and entities in different parts of the world. We may therefore need to disclose your information (including your personally identifiable information) to any of our group of companies as necessary, in order to operate GLORIFIED MARY and to provide the Services. As they are all part of the GLORIFIED MARY Group, the requirements set out in this notice apply to all of these companies, as equally as they do to GLORIFIED MARY.com Limited
We share your information externally with our core service providers when required for our business to function: Also like any big global business, GLORIFIED MARY relies on a number of external companies to provide it with key services, products and applications in order to be able to provide the Services. These include for example companies who help us pick and pack orders, make deliveries, support our customers, carry out fraud protection and credit risk reduction checks, support our IT systems, help keep us secure, enable our marketing, audit whether we’re doing what we’re supposed to be doing, or make sure we’re keeping the books right. We just can’t do everything ourselves, after all, and working with experts in various fields enables us to improve our Services for you in the quickest, most efficient way.
Each of the external companies we work with has been selected by us for their ability to provide what we need to our required specification, including their ability to handle sensitive data (like your personal information) securely and appropriately. Each of these external companies has a contract with us, which clearly sets out our expectations and requirements in handling any of your information, and holds them fully responsible for meeting those expectations and requirements. On that basis and only on that basis, we may therefore disclose your personal information (including your personally identifiable information) to such third parties who need to be given specific tailored access to your information to facilitate our Services by performing key tasks on our behalf, and who are obligated to only use it in line with our instructions, and not to disclose or use it for other purposes. We are confident that we can trust those third party service providers with your information.
We share your information when we’re required to comply with a legal request: to do business in all the countries that we do, GLORIFIED MARY is required to liaise with a number of regulators and other law enforcement agencies in each of those countries. Whilst it doesn’t happen often (touch wood!), some of those regulators or agencies may legally require us to share your information with them, under law, under a court order or subpoena, or as a result of some other legal process. If we do come under a legal or regulatory duty to disclose or share your personal data in order to comply with any legal obligation, we will have to share your information (including your personally identifiable information) if we believe that disclosure is reasonably necessary to comply. Having said that, we may dispute such demands when we believe, in our discretion, that the requests are overboard, vague or lack proper authority. We will also attempt to notify you about legal demands for your personally identifiable information when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency.
We share your information where we believe it’s reasonably necessary to protect GLORIFIED MARY or our customers: Sadly, GLORIFIED MARY (like many other companies) can be the subject of attempted fraudulent or criminal activities, which does sometimes require us to take certain steps to protect both our business and our customers. We may therefore disclose your information (including your personally identifiable information) if we have a good faith belief that disclosure is reasonably necessary to (1) detect, investigate, prevent, take action regarding or otherwise address suspected or actual illegal activities, fraud, security or technical issues or to assist government enforcement agencies; (2) enforce or apply our terms and conditions of usage; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Service; or (5) to exercise or protect the rights, property, or safety of GLORIFIED MARY, our customers, or others.
We share your information externally with other partners when we have your consent to do so: GLORIFIED MARY works with a number of other partners who, whilst not essential for our business to operate, do enhance your experience with GLORIFIED MARY and your usage of the Services, in our opinion. This includes our marketing partners and social media partners (like Facebook or Twitter, if you’ve chosen to link your GLORIFIED MARY account to those services or publish your activity on GLORIFIED MARY to them) as well as third parties to deliver incentives to you to participate in competitions, offers, polls, surveys, analysis or research. We only believe in partnering with companies that we believe are right for GLORIFIED MARY and its customers, and that enhance our Services. On that basis and only on that basis, we may therefore disclose your personal information (including your personally identifiable information) to such third parties who are obligated to GLORIFIED MARY only use it in line with our instructions, and not to disclose or use it for other purposes. We are confident that we can trust those third party service providers with your information. But, as we know that people can feel strongly about their information being shared with companies when it is not essential to do, we will only do so where you have given us your consent to do that. And if you change your mind at any time, we’ll stop that sharing as soon as we can. More details on how to do that are set out below.
We may share your information externally if we are considering a corporate transaction: We are always looking at ways to make our corporate group stronger and more effective. As a result, we may sometime consider certain corporate transactions, such as a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding. If we were to consider such a transaction, that may involve the transfer of your information (including your personally identifiable information) solely for the purposes of enabling that transaction or proceeding to be assessed. In the event that GLORIFIED MARY sells or buys any business or assets, or if GLORIFIED MARY or substantially all of its assets are acquired by a third party, your personal data which we hold about our customers may be one of the transferred assets.
We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and Services, aggregated together with the same information from other users for example. Even though this would not include your personally identifiable information, we nonetheless want you to be able to understand that level of sharing as well. This sharing therefore happens for reasons such as these:
We may provide reports containing aggregated information about your activities on various pages on our websites, or what are called ‘impressions’, to companies hosting GLORIFIED MARY plugins and similar technologies to help them measure GLORIFIED MARY-generated traffic to their websites.
We may share aggregated or non-personally identifiable information with our brands and other product providers. For example, we may tell brands stocked on GLORIFIED MARY how many people viewed or purchased one of their product lines.
We may disclose aggregate, anonymised statistics about the number of visitors to this site or the number of purchases made as required by our investors.
Your options and choices
We want you to have simple and meaningful choices over your information. While we work hard behind the scenes to protect you and your data at all times, we’re also committed to providing you with tools to further manage the privacy and security of your information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to GLORIFIED MARY by contacting our Customer Care team, or via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by GLORIFIED MARY regarding your profile at any time. Please note though that, if you have shared any information with others through the GLORIFIED MARY Social Media channels for example, that information may remain visible, even after you have deleted the information from your own account.
You can withdraw or modify your consent to GLORIFIED MARY’ collection and processing of the information you provide at any time. You can do this by changing your account settings. You can access 'Your Account' by logging in.